Cancellation Policy

PARENT(S)/CARER AGREEMENT (By booking, you agreed to have read the following Terms and Conditions, please keep a copy of this agreement for your reference) • Children to be dropped and picked up only by an authorised person known to us, staff members at My-STS Wonderland Daycare. No other person will be allowed to pick the child without prior authorisation to My-STS Daycare management by the parent or carer. • Parent’s consent is required for our staff to take child/children to and from schools, to take them outside the setting to places like the playgrounds, park, etc. • Full payments are required before the child’s commencement at the club. Invoice will be sent to parents/carers for a monthly payment in advance on the 7th of the preceding month, payments must be made on receipt of invoice or within 14 days from the issued date, otherwise a £25 late payment charge will be applied five days after which must be paid. • Let us know as early as possible if your child will not be attending the facility, please note that there is no refund for not attending on any reason, except where the Daycare closes for reason beyond our control. • Short bookings are welcome subject to availability. • A month’s notice is required for all cancellations. • We close at 6 pm exactly, children must be collected promptly to avoid charges. We give free 15 minutes grace to pick up your child up to 6.15 pm at the latest with no extra charge. If a child is not collected at 6.15 pm, a late collection fee of £5 will be charged every 5 minutes up till the child is collected. We would not like to apply these additional charges, this is why we give extra 15 minutes, so please collect your child on time to avoid extra charges. Please contact us as soon as you know that you’re running late. • Please inform us if your child is unwell but strong enough to attend school so that we can keep an eye on your child. • We expect good behaviour from all children and we will support children’s good behaviour. Any significant behaviour incident will be recorded and reported to the parent. And where the child’s behaviour does not improve despite the best efforts of the staff and parents, the management reserve the right to withdraw the child from the club. • Please ensure we have your contact details and emergency contact details and keep us updated with any changes to your contact details. • In addition to their school uniform, children should put on outfits appropriate for all weather condition.

Contact Details

• Billing garden village, The Causeway, Northampton, UK

  01604931496

  info@mystswonderland.com